CONDITIONS FOR ONLINE BOOKING
GENERAL TERMS AND CONDITIONS TO BE MET BEFORE BOOKING
1. TERMS AND CONDITIONS - INTRODUCTION
2. DEFINITION
3. OBJECTIVE AND NATURE OF OUR SITE
4. RATES
5. PRIVACY AND COOKIES
6. CREDIT CARDS
7. CLIENT OBLIGATIONS, ADVANCE PAYMENT, CANCELLATION, NO-SHOW
8. SECURITY DEPOSIT
9. THEFT / INJURY
10. SUSPENSION OF SERVICES
11. CORRESPONDENCE AND ADDITIONAL COMMUNICATIONS
12. INTELLECTUAL PROPRIETY RIGHTS
13. PERTINENT LAW, HOME JURISDICTION AND RESOLUTION OF DISPUTES
1. TERMS AND CONDITIONS – INTRODUCTION
The following terms and conditions - and the coming modifications - are applied to all our apartments available online, booked directly, through any and all mobile devices, email, or by telephone call. Accessing our website (even through a mobile device), surfing it, booking, you declare that you have read, understood and accepted our terms and conditions stated below (including the privacy policy).
2. DEFINITION
The words "establishment", "us", and "ours" refer to ERA SRL, a limited liability company with legal office in Via De Pucci 4, Florence (FI) 50122, owner of the apartments. For the "web site" we mean the portal or platform from which the apartment is made available. As for "booking", we mean the booking of the apartment, and "client" the one undertaking the booking.
3. OBJECTIVE AND NATURE OF OUR SITE
Through the web site we make it possible for its visitors to book an apartment.
Using the web site (booking an apartment, for example), you will establish a direct contractual relationship (lawfully binding) with ERA SRL, with whom you have booked the apartment.
The booking is available exclusively for personal use, not commercial. Therefore, it is not allowed to resell, insert deep-link, use, copy, observe (utilizing spider or scrape for example), view, download or replicate any contents or information, software, bookings, tickets, products, or services available on our portal for any commercial or competitive use.
4. RATES
The rates offered on our website are highly competitive.
STANDARD RATE:
The client can cancel free of charge 5 days prior to his/her arrival. The client will pay the full amount if he/she cancels the booking within the 5 days to his/her arrival. If the client doesn't show up, he/she will pay the full amount of the booking.
No advance payments are required, but the "ESTABLISHMENT" reserves the right to temporarily withhold a sum prior to your arrival.
NON-REFUNDABLE RATE:
The client will pay the full amount if he/she cancels his/her booking any time after booking.
The client pays the full amount of the booking any time after booking.
The city tax, cleaning fees, and any other costs related to late check-out and late check-in are not included in the price of the booking. The city tax for the is 5,50 € per person, per night.
All special offers are highlighted as such. If they are not explicitly mentioned as such, it is impossible to claim any rights in case of evident errors or mistakes.
5. PRIVACY E COOKIES
ERA SRL respects your privacy. Check our privacy and cookies policies to know more.
6. CREDIT CARDS
The credit cards that are accepted in this establishment are: Visa, Mastercard, Maestro, and Cartasì.
The establishment accepts only these credit cards and reserves the right to temporarily withhold a sum prior to your arrival. The name of the owner of the credit card given as insurance must be the same as the one on the booking.
7. CLIENT OBLIGATIONS, ADVANCE PAYMENT, CANCELLATION, NO-SHOW
Booking through our website, you accept and approve the respective norms of cancellation and no-show, as well as any other norm added to the website prior to your booking.
CLIENT OBLIGATIONS:
THE CHECK-IN IS AVAILABLE FROM 14:00 TO 19:00
The establishment has no reception. The client has the obligation to communicate his estimated arrival time at least 24 hours prior to it. You can input that information in the “estimated arrival time/orario di arrivo" section, at the moment of the booking; or by directly contacting the establishment utilizing the contact information present in the booking confirmation page itself.
CHECK-OUT UP TO 10:00 AM
The client has the obligation to vacate the apartment, leaving it free from people or private objects. Otherwise, the establishment will bill the client for an amount equal to one night of his/her booking as a penalty, without the right to stay (so he/she will still have to vacate the apartment).
The check-in/check-out outside the established hours will be object to an additional fee. This supplement fee for check-in after 19:00 is 30€. After 22:00 it is not possible to check-in and the client will not receive a refund for his/her booking. All requests for late check-in must be validated by the establishment beforehand.
KEYS:
The client agrees to not duplicate and/or give the apartment keys to a third party. Losing the apartment keys will result in billing the client for the amount necessary for a new lock, as well as for 4 new sets of keys.
REQUIRED KNOWLEDGE BEFORE BOOKING
In this establishment it is not possible to add extra beds.
In this establishment it is possible to add travel baby cots, only if requested beforehand and if available.
Animals are not allowed. In presence of unauthorized animals, the establishment reserves the right to negate access and the cost of the booking will not be refunded.
Minimum age: a client of at least 18 years of age must be present at the check-in.
The establishment does not accept a room capacity superior to that allowed and stipulated by the law.
HEATING: The heating is available from the 1st of November to the 15th of April (as dictated by the CITY HALL).
AIR CONDITIONING: Will be available from the 1st of June to the 1st of October.
BOOKING CANCELLATION: The general norms for the booking cancellation and no-show are mentioned in our website during the search for apartment availability, in the process of booking, the email confirmation, and at the 4th section of the booking conditions. For some of the rates prices and special offers, cancellation, refunds or adjustments are not allowed. In case of no-show or cancellation, the establishment can bill the booking amount. Before booking, make sure to check the presence of such conditions in the details of the apartment and rate that you have chosen.
ADVANCE PAYMENT: If the booking requires an advance payment of any kind it could be automatically canceled (with no prior non-compliance notice or warning), if the remaining amount cannot be withdrawn fully on the established date, as stipulated in the payment conditions on the website and in the specifics of the booking. The cancellation conditions, as well as those for advance payment, can change depending on the chosen rate. Read carefully the 4th section of these terms and the important information in the confirmation section of your booking. A late payment, wrong data for the credit/debit card, invalid credit/debit card, or insufficient funds can endanger the booking, causing the establishment to void it. If you wish to check, modify, or cancel your booking, go to your confirmation email and follow the steps written in it. The establishment could bill a penalty for cancellation in accordance with the relative norms (no-show, advance payment and cancellation), and you could lose any right to refunds for sums already paid (in advance). Before booking we invite you to read carefully the norms on cancellation, advance payment, and no-show stipulated by the establishment, as well as remembering to proceed punctually with the subsequent payments required from your specific booking.
NO-SHOW: If you arrive late the day of the check-in, be sure to warn (promptly/in time) the establishment, so that it knows when to welcome you. In case that your day of arrival gets postponed, you must warn us at least 24 hours earlier than the booking date and approved. The establishment reserves the right to signal the booking as a no-show, and to bill the amount for the total of the original booking.
8. SECURITY DEPOSIT
The client is obligated to provide a security deposit on arrival, if required. The owner is entitled to withhold it in presence of damage to the property, valuables gone missing, or if the stipulated obligations of this contract were not respected. The owner retains the right to claim a higher amount than contained in the security deposit, if it does not have a sufficient sum to cover the damage assessed.
9. THEFT/INJURIES
The establishment is not responsible to the client for any theft that may have occurred. The owner is not responsible for any injury or damages that were suffered by the clients on his/her propriety. We advise subscribing to a travel insurance if you want to feel safe about your possessions and valuables.
10. SUSPENSION OF SERVICES
The establishment will not be responsible to the client for any suspension/interruption of services provided by a third party (such as the electric supply, gas supply, water, and others) which are not under its control.
11. CORRESPONDENCE AND ADDITIONAL COMMUNICATIONS
Booking through our website you consent to receive: (I) an email shortly prior to your date of arrival containing information about your destination and various recommendations and offers (even from third parties, if you explicitly gave consent for it) about your booking as well as your destination, (II) an email after your arrival to evaluate your experience, and (III) an email after your stay, to invite you to give your opinion about the establishment. Read our privacy and cookies policies to know more about how we can contact you.
To be able to complete a booking we need you to provide us with a valid email address. We are not responsible for any email address, telephone number (cellphone or otherwise), credit card number, that are inexistent or erroneous. Nor do we have the responsibility to check if they do indeed exist or if they are correct.
Any grievances about the website or the booking must be made known as soon as possible, and in any case, within 24 hours from the check-in date. The grievances presented after said period can be rejected, and the claimant must renounce to all rights for refunds (for damages or expenses).
12. RIGHTS OF INTELLECTUAL PROPRIETY
Unless differently specified: the required software for our services, the one on our portal, or used by it, and the rights of ownership for intellectual propriety (including the author rights) of the contents, the information, and all the elements present on our website, are the propriety of ERA SRL.
ERA SRL holds exclusive rights over all credentials and interests, of/for all the intellectual propriety about the graphics and interface (including the infostructure) of the portal from which the service is provided (including the evaluation of the guests and the translated contents). No one is authorized to copy, obtain, share through a link, publish, endorse, add, utilize, combine, nor utilize in any other way the contents (translations) or our trademark, without our written approval. In the eventuality that someone utilizes or combines (completely or partially) our contents (including the guest evaluations and our translations) or obtains in any way intellectual propriety of the portal or any of the contents (or translation), he/she will have to credit, transfer and cede entirely such rights and intellectual propriety to ERA SRL. Any use which does not comply with the law or any of the actions mentioned above, present a direct violation of our rights of intellectual propriety (including copyright and safeguard of the databases).
13. PERTINENT LAW, HOME JURISDICTION AND RESOLUTION OF DISPUTES
The payment for the booking, or of any other sum due to accessory obligations, cannot be delayed or suspended because of request or exceptions of the tenant, whatever reason he/she may have. The lack of punctual payment (whatsoever the reason may be) will put in debt the tenant, with the exception of what is stipulated in the Art. 5 and 55, L. 27 July 1978, n.392. These terms and conditions will be regulated and interpreted following the Italian Civil Code (Codice Civile Italiano). For unforeseen circumstances, the sides will defer to the dispositions of the Codice Civile, to the applicable norms, and the local customs. The sides concur that any grievances that may emerge defer to the Foro di Firenze as the competent authority.
